Returns to ITHS-Services require the completion of an RMA request form. Upon completing your Return Request, you will be advised whether your return has been accepted and given further instructions on returning the product. In some cases, the customer will be required to contact the manufacturer directly to authorise a return. ITHS-Services will advise customers in the event of such cases. An on-line return request form can be found here:

Return Form

Unwanted or unsuitable products may be returned to ITHS-Services 14 days from receipt of goods. This is in line with the “Consumer Rights Act 2022” as long as the goods are not opened, and the packaging remains in an ‘as new’ state. The goods must be in a resalable condition. You must take reasonable care of the products prior to returning them, and are liable for any diminished value of the products resulting from the handling of the products, beyond that necessary to establish their nature, characteristics and functioning. In such cases, standard RMA procedures still apply. Please note that this option is only available for home users only, NOT business users. 

Return Privileges

ITHS-Services allows customer returns based on the policies of the original product manufacturer and that of our suppliers. Software is not returnable if the packaging has been opened. If software was distributed electronically, it is not returnable if the licences were downloaded. Where a product is returned mistakenly as faulty, a 15% restocking fee will apply, excluding all other delivery charges.

Product Return Policy 

Manufacturer restrictions apply to certain products, as detailed below and as updated on occasions. Customer may obtain additional details by emailing info@iths-services.com

Return Restrictions. Defective Product Returns. 

Customers may return most defective Products directly to ITHS-Services within thirty (30) days of invoice date and receive, at ITHS-Services discretion, a replacement, an exchange, or repair. After thirty (30) days, only the manufacturer warranty applies.

Non-Defective Product Returns.

Customer may return most non-defective Products directly to ITHS-Services 14 days from delivery date and receive, credit, a refund or exchange. This ‘cooling-off” period’ is not applicable to business customers.

Restricted, Manufacturer-Only Assistance.

Certain Products cannot be returned to ITHS-Services for any reason—without exception—and Customers may be required to contact the manufacturer directly for any assistance. More information may be provided through the links provided on the Support section of the site.

Returns Policy: Special Orders. 

Products that are specially ordered may be non-returnable or may have unique return restrictions on returns provided at the time of sale.

Customer Shipment of Returned Product, Return Merchandise Authorisation (RMA) Number:

No returns of any type will be accepted by ITHS-Services unless accompanied by a unique RMA number, which Customers may obtain by providing the following information in the on-line returns form. You will be advised whether your return has been authorised or denied, and given further instructions on returning the product Customer has five (14) days to return a Product after the applicable RMA is issued. ITHS-Services reserves the right to refuse any UNAUTHORISED returns: those that occur after the (14) day period or those involving Products that are unaccompanied by valid RMA’s.

Please note: RMA processing can take up to 4 business days to process. RMA numbers should be clearly displayed on the outside of the shipping packaging in the event of return.

Once you receive your RMA number, you can send your return via courier, registered post or hand-deliver to: (Goods will not be accepted at this address without a valid RMA)

Shanuz Tech Ltd

5 Linnetfields Square Castaheany

Dublin.

Ireland

Returned Products Must Be Complete. 

All Products MUST BE returned one hundred percent (100%) complete, including all original boxes, packing materials, manuals, blank warranty cards, and other accessories provided by the manufacturer. ITHS-Services reserves the right to refuse the return of incomplete Products or to charge €40 or 15% of item/order to be cancelled or returned whichever is higher, this only applies to business customers and is at our discretion. Non commercial customers, must take reasonable care of the products prior to returning them, and are liable for any diminished value of the products resulting from the handling of the products, beyond that necessary to establish their nature, characteristics and functioning.

Responsibility for Shipping Costs. 

The Customer is responsible for the cost of shipping returned items in the case of unwanted or unsuitable goods; ITHS-Services is responsible for the cost of shipping replacements or exchanges of returned items which are faulty and will match Customer’s shipping method where possible.

Customer Shipping Insurance.

The Customer is strongly advised to purchase full insurance to cover loss and damage in transit for shipments of returned items, and to use a carrier and shipping method that provide proof of delivery. ITHS-Services is not responsible for loss during such shipment.

Returns by Phone

There is absolutely no communication by phone regarding returns issues. All returns requests should be submitted using our on-line returns tool. All queries regarding returns must be submitted through email. Email contacts for the Returns Team can be found in the Contact Us section